Have a well trained sales and customer service team, both in product knowledge and in personalized service. To ensure that our team acts as an appropriate ambassador for the brand and transmits the desired image and corporate values of the company, consolidating the planned billing objectives.
Increase the level of motivation, with a satisfied and identified staff with the company, reducing turnover and optimizing the investment of HR.
Build our personal brand. Gain knowledge, attitude and skills, learn to make sound decisions and face present and future challenges with greater guarantee. Overcome our shortcomings and develop all our potentials.
- How do I get my team to sell more and better my products or services? And that my clients or consumers are satisfied with the service?
- What is the optimal way to train my team? What contents? What methodology?
- What actions do I take to keep my teams loyal? How did staff turnover decrease?
- How do I optimize investment in HR? Which profiles are the most suitable for my needs?
- How do I learn to manage my doubts? To face the challenges? To gain credibility? In safety? How do I make sound decisions?
- …..
What are we looking for?
1
Consolidate the brand as a quality reference within a personalized service that is perceived and valued by customers and consumers.
2
Providing tools to work teams, aimed at overcoming deficiencies and enhancing aspects of added value, to help them face the situations of their job.
3
Optimize the resources of the company in the processes of personnel selection. Build proactive, motivated, well-trained teams with a clear customer orientation. Reduce turnover and retain the staff getting motivated professionals committed to corporate objectives.
4
Establish a fluid, permanent and internalized mechanism that acts as a link between the brand and its sales/customer service teams. That teams feel accompanied and assisted in their day-to-day tasks and in the improvement of their services, and at the same time that they become providers of information about what happens at the point of sale and the relationship with customers.
5
To convert the disposition of a more motivated, involved and trained team into economic results and an increase in sales volume.
6
Improve our personal profile, achieve greater consistency in our abilities, learn to manage the challenges of our day to day. Create a consistent personal brand, gaining in decision, security, analysis and leadership skills.
How do we do it?
Training
We design in-company, out-company and online training programs for teams. We use creative methodologies and LMS learning management systems, combining the contribution of knowledge and practical management tools. We put everyday situations into practice, reason about them and apply cognitive thinking techniques.
Coaching
We develop tailor-made workouts, with a high degree of commitment and confidence. We analyze your current SELF and confront it with your future SELF, with the brakes to overcome and the difficulties you have to face, both personally and professionally. We focus your objectives and make you reflect on them, with tools such as NLP, the Wheel of Life, the Timeline, Rapport, Active Listening, Metaphors, etc.
Mentoring
We individually support, with personalized programs, those people who wish to accelerate their personal development and unleash their full potential to turn it into talent, or simply solve their daily tasks. We use feedback tools, appreciative inquiry, storytelling, mind mapping, action plan models, and role-playing.
What do we get?
1
Projecting a corporate image of quality and service abroad, transmitting the values of the company and achieving a greater penetration of our products and services.
2
Get satisfied customers in the short term and build loyalty with the brand in the medium term.
3
Strengthen the company’s human capital, overcoming its shortcomings and consolidating its strengths.
4
Loyalty to the teams, getting motivated professionals committed to corporate objectives. Optimize the work climate and departmental effectiveness, getting to consolidate teamwork.
5
Developing individual skills and leadership ability of people. Get them to confront their day-to-day situations with confidence and make the best decisions.