Have a well trained sales and customer service team, both in product knowledge and in personalized service. To ensure that our team acts as an appropriate ambassador for the brand and transmits the desired image and corporate values of the company, consolidating the planned billing objectives.
Increase the level of motivation, with a satisfied and identified staff with the company, reducing turnover and optimizing the investment of HR.
- How do I get my team to sell more and better my products or services? And that my clients or consumers are satisfied with the service?
- What is the optimal way to train my team? What contents? What methodology?
- What actions do I take to keep my teams loyal? How did staff turnover decrease?
- How do I optimize investment in HR? Which profiles are the most suitable for my needs?
What are we looking for?
Consolidate the brand as a quality reference within a personalized service that is perceived and valued by customers and consumers.
Providing tools to work teams, aimed at overcoming deficiencies and enhancing aspects of added value, to help them face the situations of their job.
Build proactive, motivated, well-trained teams with a clear customer orientation. Reduce turnover and retain the staff getting motivated professionals committed to corporate objectives.
Establish a fluid, permanent and internalized mechanism that acts as a link between the brand and its sales/customer service teams. That teams feel accompanied and assisted in their day-to-day tasks and in the improvement of their services, and at the same time that they become providers of information about what happens at the point of sale and the relationship with customers.
To convert the disposition of a more motivated, involved and trained team into economic results and an increase in sales volume.
Optimize the resources of the company in the processes of personnel selection.
How do we do it?
In company training
We do training/coaching for teams or leaders in the space where the staff carries out the daily activity and where they relate to customers, consumers or collaborators, enabling greater identification with the environment and its application on a day-to-day basis.
Out company training
We design training sessions for teams or leaders in the room or combined with activities so that the staff can develop creative abilities as well as internalize values and knowledge, enhancing the differential element that they can offer to clients, consumers or collaborators.
What do we get?
Projecting a corporate image of quality and service abroad, transmitting the values of the company and achieving a greater penetration of our products and services.
Get satisfied customers in the short term and build loyalty with the brand in the medium term.
Strengthen the company’s human capital, overcoming its shortcomings and consolidating its strengths.
Loyalty to the teams, getting motivated professionals committed to corporate objectives.
Optimize the work climate and departmental effectiveness, getting to consolidate teamwork, individual skills and leadership skills.